Therapair Documentation
Everything you need to know about Therapair—from our mission and strategy to legal policies and technical details.
Try: "privacy policy", "how matching works", "pricing", "remove my listing"
Getting Started
Quick start guide
Privacy & Legal
Policies and terms
Strategy
Our roadmap
For Therapists
Practitioner guides
Getting Started with Therapair
Welcome to Therapair—Australia's first inclusive therapist-matching platform. Here's everything you need to know to get started.
I'm Looking for a Therapist
Find a therapist who truly understands you in under 30 minutes.
- 1. Take our 5-10 minute matching quiz
- 2. Receive 2-3 personalized recommendations
- 3. Explore your options and take your next step when you are ready
- 4. Contact therapists directly to book
I'm a Mental Health Practitioner
Build your practice with well-matched clients.
- 1. Review your listing (if we found you publicly)
- 2. Approve, correct, or update your information
- 3. Get matched with clients seeking your expertise
- 4. Join early for pre-launch benefits where offered
What is Therapair?
Therapair is Australia's first inclusive therapist-matching platform designed to transform mental health access by connecting individuals with practitioners who truly understand their unique identities, needs, and circumstances.
Our Mission
Create truly inclusive mental health care by connecting people with therapists who understand their unique identities—making quality, affirming therapy accessible to everyone, especially those historically underserved.
Our Vision
Become Australia's leading therapist-matching platform, facilitating 50,000+ therapeutic connections within 24 months, with national presence and validated path to sustainability.
A collaboration
Therapair is developed in collaboration with Unison Mental Health. Unison brings clinical and day-to-day operational experience from running mental health services. Together we are building a respectful, practical way to improve first contact—not a replacement for professional judgement or crisis care.
What Makes Us Different
Intelligent Matching
Beyond location and specialty—we consider identity, values, approach, and lived experience.
Inclusive by Design
Built specifically for LGBTQ+, neurodivergent, and culturally diverse communities.
Australian Context
AHPRA verified, NDIS aware, built for Australia's mental health landscape.
Practitioner-First
Ethical, practitioner-centred design—no bait-and-switch; see Therapist Terms for how we handle fees.
Current Status
Early access and validation (2026): Live landing and lead flows, sandbox demo, optional therapist feedback and survey, Supabase-backed automation, and a controlled soft launch to a VIC therapist cohort. We are iterating on onboarding and matching before a broader commercial rollout. See our roadmap →
How Therapair Works
For People Seeking Therapy
Share what you're looking for
Tell us about your values, needs, and preferences through our thoughtful questionnaire
Get matched with a short list
We'll show you a curated list of therapists who align with what matters to you
Request an intro when you're ready
When you find a match that feels right, request an introduction. There's a one-off introduction fee — no ongoing subscription
For Mental Health Practitioners
Express interest
Fill out a short form (about 2 minutes) telling us about your practice and areas of specialisation.
Receive introduction requests
When there is a fit, clients can request an introduction. You receive their details and can respond directly.
Build your practice
Receive quality referrals aligned with your expertise as the product rolls out.
Full provider onboarding and listing details will be shared when we open the next phase—during early launch we are keeping this section intentionally light.
For Organisations & Clinics
Express Interest
Contact us to explore partnership opportunities
Custom Setup
We'll customize Therapair for your organization's needs
Onboard Practitioners
Your team completes onboarding to join the platform
Improve Outcomes
Better referral processes and client matching for your practice
For Mental Health Practitioners
📋 Key Documents
💡 Common Questions
How do I update my listing?
You can update your listing directly through your profile. Access your profile using the link sent to your email, or visit Manage Your Profile to request access. Changes are typically processed immediately or within 24 hours.
How do I remove my listing?
You can remove your listing directly from your profile. Access your profile using the link sent to your email, or visit Manage Your Profile. Your listing will be removed from the live platform immediately, with complete data deletion within 7 days.
Do I have to pay?
Not during research and early access. Early registrants receive 12 months from registration at no charge while we validate the product with you. Future optional paid features are not priced yet—we are still in user research. Before any fee could apply, we will give reasonable advance notice. See Therapist Terms (Fees & Compensation).
Will I get client referrals?
We cannot guarantee specific numbers. Client inquiries depend on your specialization, location, our client traffic, and matching algorithm. Our goal is 3-5 quality inquiries per week for active practitioners, but this is a target, not a guarantee.
For People Seeking Therapy
🧭 Finding the Right Therapist
Finding the right therapist shouldn't be overwhelming. Therapair helps you navigate the process with confidence.
- Guided 5-10 minute quiz (not overwhelming)
- 2-3 curated matches (not 200 options)
- Clear explanations of why each therapist matches your needs
- Identity-aware matching (LGBTQ+, neurodivergent, cultural)
- All practitioners verified and vetted
🔒 Your Privacy
Your quiz responses are private. We don't share them with therapists unless you choose to contact them. You can complete the quiz anonymously (no email required) if you prefer.
Read our full Privacy Policy →⚠️ Important: We're Not an Emergency Service
If you're in crisis or considering self-harm, please contact immediate support:
- Emergency: 000
- Lifeline: 13 11 14 (24/7 crisis support)
- Beyond Blue: 1300 22 4636
- Suicide Call Back Service: 1300 659 467
Our Strategy & Roadmap
Transparency is important to us. Here's where we're headed and how we plan to get there.
Early access & validation
- ✅ Public site, audience pages, and EOI flows
- ✅ Sandbox demo and HTML research survey
- ✅ Embeddable widget path with Unison Mental Health
- 🔄 Soft launch: VIC cohort, early access outreach, automation (e.g. Supabase, n8n)
Onboarding & matching depth
- 🎯 Therapist onboarding and profile quality at scale
- 🎯 Clearer client handoff and introduction workflow
- 🎯 Metrics: EOI, survey completion, product feedback
- 🎯 Hardening security, privacy, and operations
Broader reach
- 📍 Expansion beyond initial states as supply and demand allow
- 📱 Strong mobile experience (web-first; native apps if justified)
- 🏢 Group practice and team workflows
- 📊 Deeper analytics for practices (privacy-preserving)
Further reading
A longer internal strategy pack exists for stakeholders and partners; request context-specific materials via Contact if you need depth beyond this page.
Legal & Privacy Information
We take your privacy and legal rights seriously. All our legal documents are written in plain language and comply with Australian law.
Privacy Policy
How we collect, use, and protect your information. Australian Privacy Act 1988 compliant.
Read Policy →Terms & Conditions
Platform use rules, disclaimers, and your rights. Clear and fair terms.
Read Terms →Therapist Terms
Participation terms for mental health practitioners. Voluntary, fair, transparent.
Read Therapist Terms →Consent & Removal
Your control options: participate, update, or remove your information anytime.
View Options →HIPAA Compliance
Our commitment to protecting your health information with enterprise-grade security and full HIPAA compliance.
Learn More →🛡️ Our Privacy & Security Commitments
- Australian Privacy Act 1988 compliant
- HIPAA compliant for health information
- End-to-end encryption (AES-256)
- Secure access controls and audit logging
- Your quiz can be anonymous (no email required)
- Easy data deletion (request anytime)
Technical Documentation
For developers, partners, and technical stakeholders interested in how Therapair works under the hood. All technical documentation is available in our repository.
System Architecture
Development Guides
Current Tech Stack
- • Vanilla JavaScript, HTML5, CSS3
- • Mobile-first responsive design
- • Lucide icons
- • Tailwind CSS (documentation)
- • PHP for form handling
- • Resend API for email delivery
- • Notion API for CRM integration
- • Hostinger hosting
For Developers
All technical documentation is maintained in our repository. For access to the full documentation suite, including architecture diagrams, API specifications, deployment guides, and design system details, please contact us.
Note: Technical documentation is continuously updated as the platform evolves. Key areas covered include system architecture, matching algorithm design, security practices, performance optimization, and scalability planning.
Frequently Asked Questions
What is Therapair?
Therapair is a therapist-matching platform that helps you find mental health practitioners who truly understand your unique needs and identities. We go beyond location and specialty to match based on therapeutic approach, values, lived experience, and identity factors like LGBTQ+ affirming care, neurodiversity support, and cultural competency.
Is Therapair free to use?
During research and early access, there is no charge to use the matching flow or to be listed. Therapist early registrants get 12 months from registration at no charge (see Therapist Terms). We may introduce optional paid practitioner tools later; pricing is not set, and we will notify you in advance before anything could apply to you.
How does the matching algorithm work?
Our algorithm considers 20+ factors beyond just location and specialty—including your identity (gender, sexuality, cultural background, neurodivergence), values, therapeutic approach preferences, communication style, session type (in-person vs. online), and urgency of need. We use AI to analyze these factors and recommend 2-3 therapists who best match your specific situation. The algorithm improves over time by learning from successful matches.
Are therapists verified?
We verify AHPRA registration for psychologists and check professional body membership (PACFA, ACA, APS) for counsellors and psychotherapists. However, we're a directory service, not a credentialing authority—we encourage you to independently verify qualifications and registrations before beginning therapy.
Is my information private?
Yes. Your quiz responses are private and not shared with therapists unless you choose to contact them. You can complete the quiz anonymously (no email required). We comply with Australian Privacy Act 1988 and treat mental health information with heightened protection. See our Privacy Policy for full details.
What makes Therapair different from Psychology Today?
Unlike Psychology Today (which gives you 200 therapists to manually search through), Therapair uses AI to match you with 2-3 specific recommendations based on your unique needs. We're built specifically for inclusive care (LGBTQ+, neurodivergent, culturally diverse communities), focused on Australia (AHPRA verified, NDIS aware), and use modern technology (mobile-first, fast, intuitive). We're the next generation of therapist matching.
How do I remove my information?
For therapists: Access your profile using the link sent to your email, or visit Manage Your Profile to remove your listing. Listing removed immediately, complete data deletion within 7 days.
For clients: Visit Privacy Request to request deletion of your quiz responses or contact information. Processed within 7 days.
See our Consent & Removal Policy for full details.
For Supporters & Investors
Why Support Therapair?
Therapair addresses a gap in Australia's mental health ecosystem: making affirming, inclusive therapy easier to reach for people who are often underserved. We focus on fit—cultural competence, therapeutic approach, and who someone is—not only availability and insurance.
Mission, vision, and collaboration details are in About Therapair above—kept there so this page does not repeat the same story.
Investment & Partnership Opportunities
Early-Stage Investment
We're seeking pre-seed and seed investment to accelerate our MVP launch and scale across Victoria, then nationally. Investment will support product development, practitioner onboarding, and user acquisition.
Strategic Partnerships
We're open to partnerships with healthcare organizations, EAP providers, universities, and mental health advocacy groups who share our mission of inclusive, accessible mental health care.
Advisory Support
We welcome advisors with expertise in mental health services, SaaS platforms, healthcare technology, or scaling consumer health products in Australia.
Grant Funding
We're exploring grant opportunities that align with our mission of improving mental health access for underserved communities, including LGBTQ+, neurodivergent, and culturally diverse populations.
Current status
Phase-by-phase roadmap and milestones are in Strategy & Roadmap—we keep a single source of truth there to avoid duplicate lists.
Get in Touch
If you're interested in supporting Therapair through investment, partnership, or advisory roles, we'd love to hear from you.
Contact Information
Contact Form: Use our contact form
Inquiry Type: Select "Investment Inquiry" or "Partnership Inquiry" in the form
We typically respond within 2 business days. For urgent matters, please select "Yes" for urgency in the form.
Learn More
For more detailed information about our strategy, roadmap, and business model, please see our Strategy & Roadmap section.
Need Help or Have Questions?
We're here to support you. Whether you have questions about the platform, need technical help, or want to provide feedback—we'd love to hear from you.
Contact Form
Use our contact form for questions, feedback, or support requests. We'll respond within 2 business days.
Open Contact Form →Quick Actions
- Manage Your Profile - Update or remove your listing
- Privacy Request - Access or delete your data
- View FAQ - Common questions answered
🚨 Crisis Support (Immediate Help)
Therapair is not an emergency service. If you're in crisis, please contact: